Recently, through communication with customers, we learned that some customers have the following three main challenges with their current suppliers.
- Price
This is maybe a very common topic ,many customers concern the price.As supplier ,we also supply the good quality with cheaper price for customers and create a win-win relationship. But we can’t reduce the quality of products to reduce the price. We can recommend our customers the more cheaper price but with acceptable quality for them .
- Delivery time
Some customers complain about this problem .Yes,we should try our best to make sure the delivery on time .If you have to delay the delivery, u should tell your customers in advance or give them some other choices such as partial shipment .
- Payment terms
There should be many more choices for customers such as Paypal ,west union ,bank transfer etc no matter the customers want to pay in the USD ,CAD ,AUD or the RMB.
There are also some challenges such as faster reply to their email and keep the good quality .
Goodyard will pay more attention to these challenges when new customers feedback with their previous supplier and do our best service for our customers .