love your product , but i love your service more .

Here is a email from Goodyard returning customer, which got the wrong product for her order  :

 

“ I’m confused.  I ordered the LaVivid wig Carrie, but got the wig Patsy.  I did look at several wigs, including Carrie and Patsy, but was expecting Carrie.  Patsy arrived on 5/2.  I figured I must have forgotten which wig I actually ordered having looked at so many.
Tonight I was looking at wigs again and thought I’d order Carrie, but then noticed on my order history that I already had, as I originally thought.  So, I am not sure how I got Patsy.
I’m not sure if I should place this order for Carrie or not because I don’t want to end up with 2 of the same wig in the same color.
Any suggestions?  Thanks.”

 

She should have been mad with this mistake . but she didnt , because the customer service offered her a better solution which offered her the best discount to purchase the right one .

And she was very please with this idea!

 

See what she replied :

“I tried to leave a comment on the survey form I received, but it wouldn’t take.  I wanted to let you and your managers know how helpful you have been with the ordering process.  I’m sure it was difficult to to get things arranged.  I appreciate your patience and pleasant manner in taking care of everything.

Please let your managers know how great you are!  Thanks again!

Deb”

 

Sometimes , we care the product that we bought , but we care more about their service . what they would like to deal with the accident .

 

More information about Goodyard wig, please click here for check.

 

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